Pick a date fundraiser help
Resolve a live issue with account access, invitations, collection, payouts, donations, receipts, or the MonthFund product.
Sign in, resend a community fundraiser invitation, and resolve common access questions.
Get account and invitation helpReview a starter campaign, connect Stripe, choose an eligible collection path, and prepare to launch.
Get collection and payout helpUnderstand day claims, confirmation emails, payment retries, fees, refunds, and receipt questions.
Get donation helpReport a technical issue, share feedback, or contact the MonthFund team for direct help.
Contact product supportCollection and payouts
The steps for preparing a campaign, collecting gifts, and receiving funds are related, but they are not the same. Use these answers to find the right next action for your organization.
Eligible organization workspaces may show an option to appoint MonthFund as the organization's limited payment agent. After an authorized organizer confirms that appointment, MonthFund can collect gifts on the organization's behalf while Stripe Connect is unfinished. This option is not available for personal fundraisers.
MonthFund holds those gifts until the organization completes Stripe Connect and payouts are ready. The organization still needs to connect Stripe before funds can be deposited to its bank.
Yes. You can review the campaign, invite community fundraisers, and share public links while Stripe is unfinished. To accept gifts, use either a connected Stripe account or the eligible interim collection option.
Connect Stripe to use the direct collection path. If you expected to see the option and have a question about your organization workspace, contact MonthFund support.
Access and invitations
Check the email address your organizer used, including spam and promotions folders. If the invitation is missing, use the self-service invitation resend option from Help. If you still cannot sign in, contact support with the email address that should receive the invitation and the organization name.
Open the invitation from the new organization. MonthFund will connect the new campaign to the correct fundraiser workspace. If you participate with more than one organization, switch workspaces from your fundraiser dashboard.
Ask the organizer to check the roster and resend the invitation. If the roster shows a delivery issue, the organizer can retry from the roster. If the problem continues, contact MonthFund support.
Donations and receipts
Check the message sent to the email address entered at checkout. It includes a link back to the campaign so the supporter can try again. If the issue continues, contact MonthFund support and include the campaign link.
The confirmation email is the first place to look for donation details. Contact the organization for questions about how funds will be used, tax documentation, or an organization-specific refund. Contact MonthFund for a technical payment or receipt issue.
Tell us what you are trying to do, where you are getting stuck, and the email address connected to your MonthFund account. Include the campaign link if the question relates to a live campaign.